Customer Success Manager
Core
Manage and grow relationships for key accounts across managed services and self-serve offerings, ensuring platform adoption and solving client business problems.
Role type
Customer Success Manager (Commercial)
Builds
Quantcast AI-powered Demand Side Platform (DSP) and measurement tools
Domain
Digital advertising, programmatic media, consumer analytics
Deliverable
client delivery
Required skills
client-facing account management, campaign strategy execution, technical troubleshooting (pixel implementation), campaign reporting and analytics, public speaking, complex information simplification
Preferred skills
SQL modification, Ad-Servers/Integrations troubleshooting, Tag Implemented platforms familiarity
Responsibilities
Lead as main point of contact for key customers ensuring onboarding milestones and platform adoption; Design and deliver onboarding programs and interactive office hours; Consult with clients to develop best-practice campaign setup solutions and data-driven analysis; Share product roadmap and new features; Monitor customer health scores and product usage; Collaborate with internal teams to influence product roadmap; Act as a resource for platform support and technical issue resolution