Technical Operations Engineer
Core
Primary responder for technical support tickets, troubleshooting issues, and managing escalations for customers.
Role type
Technical Operations Engineer (Service Desk)
Builds
Workarounds, fixes, and incident resolution for end-users.
Domain
SaaS / IT / Developer-facing product support
Deliverable
client delivery
Required skills
ticketing systems, troubleshooting, log analysis, API familiarity, basic scripting, incident management, documentation
Preferred skills
computer vision/ML support, edge devices, REST APIs, observability tools, ITIL certification
Responsibilities
Acknowledge, triage, and resolve support tickets; reproduce issues and analyze logs; identify and escalate P1/P2 incidents; create and update knowledge base articles; draft Root Cause Analyses (RCAs); aggregate recurring issues into product bug reports. (via careerplan.io/jobs/bb7344f3-26c9-4040-97ef-6e4a0dda6ad4-technical-operations-engineer-at-chooch)
Seniority
Mid-level (2–4 years experience)
