Merchandise Operations Lead
Core
Connecting Merchandise, Store Operations, and the wider business to ensure stores receive the right information, tools, and support to execute merchandising and operational initiatives.
Role type
Senior IC Merchandise Operations Lead
Builds
Store execution capabilities, operational standards, and task management systems for a national retail network
Domain
Retail operations and merchandise management
Deliverable
product features
Required skills
Retail operations coordination, multi-priority management, cross-functional collaboration, system administration, supplier administration, process improvement
Preferred skills
SAP, ServiceNow, WorkJam, discount/value retail experience
Technologies
SAP, ServiceNow, WorkJam, Store Portal
Responsibilities
Coordinating merchandise and operational activity across the national store network; Translating business requirements into practical store actions; Managing the annual Store Activity Planner; Coordinating store tasks via Store Portal; Maintaining store operating guides and standards; Supporting promotional events, price changes, and product updates; Coordinating product withdrawals and recalls; Monitoring task completion and providing reporting; Facilitating cross-functional meetings; Managing store support inboxes and escalations; Coordinating consumables, uniforms, and fixtures; Supporting supplier administration and forecasting; Working with Technology teams to resolve system issues
Seniority
Senior, hands-on IC