Principal Customer Engineer
Core
Founding Principal Customer Engineer building an AI security services practice in North America, connecting enterprise customers, engineering teams, and field sales to deliver AI risk reduction and security engagements.
Role type
Principal Customer Engineer (Founding Practice Lead)
Builds
AI security services practice, repeatable delivery methods, and North America team structure
Domain
AI Security / Enterprise Risk Management
Deliverable
client delivery
Required skills
Enterprise customer success management, AI/ML security architecture, threat modeling, red teaming, solution design, executive communication, delivery leadership
Preferred skills
LLM deployment security (RAG, agentic systems), offensive security/adversarial ML, AI governance frameworks (NIST, EU AI Act), regulated vertical domain expertise, public thought leadership
Technologies
LLMs, RAG architectures, agentic frameworks, adversarial ML tools
Responsibilities
Own long-term enterprise customer success (adoption, expansion, renewal), lead AI security engagements (threat modeling, guardrail design), act as senior technical voice in enterprise sales cycles, shape practice strategy and roadmap, define repeatable delivery methods
Seniority
Principal, founding IC with leadership scope
