[TEST] Payroll Support Consultant
Core
Provide post-go-live payroll support, resolve customer tickets, and ensure payroll accuracy for clients using the Employment Hero platform.
Role type
Senior Customer Support Specialist (Payroll)
Builds
Employment Hero SaaS platform for HR and payroll
Domain
HR Technology / Payroll Services
Deliverable
client delivery
Required skills
Payroll knowledge (Australia/NZ), SaaS customer support, ticket triage, product troubleshooting, stakeholder communication, process improvement
Preferred skills
Experience with EH Payroll or KeyPay, exposure to high-velocity environments
Technologies
Zendesk, Salesforce
Responsibilities
Resolve customer tickets and queries related to the platform; provide post-go-live support and troubleshooting; analyze product functionality to identify user errors or system logic issues; manage payroll escalations; collaborate with product teams on bug fixes; contribute to process improvements and documentation.
Seniority
Mid-Senior, hands-on IC