Chief Member Experience Officer - Incolink
Core
Lead end-to-end member experience strategy, service model design, and member-facing operations for a financial protection and wellbeing provider.
Role type
C-suite executive (Chief Member Experience Officer)
Builds
A consistent, compliant, and high-performing service model across member services, claims, and contact center operations.
Domain
Financial services / Insurance / Construction industry
Required skills
Strategic planning, risk and compliance management, claims administration, contact center operations, stakeholder management, data analytics, service design, governance, executive leadership
Preferred skills
Experience in construction industry, union relations, financial services, transformation leadership
Technologies
Service reporting tools, dashboards, contact center performance systems
Responsibilities
Establish credibility and assess current operating environment, embed risk and compliance culture, strengthen claims processing and contact center operations, improve member journeys and service transparency, introduce service reporting dashboards, review member-facing services, use member insight for innovation, strengthen partner governance, develop union relationships, establish executive interfaces, support a culture of accountability.
Seniority
C-suite, Executive Leadership Team