Funeral Administrative Arranger (Receptionist)
Core
First point of contact and reception support for families at a funeral services provider, managing calls, visitors, and administrative tasks to ensure a welcoming experience.
Role type
Receptionist / Administrative Arranger
Builds
Reception services and administrative support for funeral operations
Domain
Funeral services / Customer service
Deliverable
dashboards & analysis
Required skills
Multitasking, Communication, Organization, Phone etiquette, Record keeping, Discretion, Computer literacy, Empathy
Preferred skills
Medical reception experience, Healthcare background, Aged care experience, Hospitality experience
Responsibilities
Answering incoming and making outbound calls, Greeting visitors and managing the reception environment, Providing administrative support to funeral arrangers, Maintaining accurate records and handling confidential information, Responding to enquiries with sensitivity and professionalism, Supporting the wider team with general administrative tasks
Seniority
Entry-level / Junior