Customer Success Manager
Core
Own a portfolio of 100 high-value clients to drive product adoption, retention, and revenue growth for the North American Market.
Role type
Senior Customer Success Manager (SaaS)
Builds
AI-powered sales engagement platform (lemlist)
Domain
SaaS / Sales Engagement / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, upsell/cross-sell strategies, retention planning, onboarding execution, stakeholder collaboration, data-driven decision making, strategic advisory
Preferred skills
SaaS experience, sales background, Spanish language proficiency
Technologies
lemlist platform
Responsibilities
Lead new client onboarding and provide tailored training to maximize product value; Monitor customer health metrics and implement retention strategies to achieve 110% NRR; Identify and execute upsell and cross-sell opportunities to increase account value; Collaborate with Sales, Product, and Support teams to deliver exceptional experiences; Gather customer feedback to inform product development.