Level 2 Technical Team Lead
Core
Leading a national team of Level 2 Engineers to resolve technical issues, manage account administration, and ensure client satisfaction SLAs are met.
Role type
Senior IC technical team lead (IT operations)
Builds
IT support services and account administration for MSP clients
Domain
IT Managed Services
Required skills
Team leadership, Active Directory, Windows Server, Microsoft 365, Azure, Intune, Network troubleshooting, VMware, Hyper-V, Exchange, Cisco, Fortinet, 3CX
Preferred skills
Tertiary education in IT, Microsoft/Azure/VMware/Cisco/Fortinet/3CX/Access4 certifications, MSP or Consultancy experience
Technologies
Active Directory, Windows Server, Microsoft 365, Azure, Intune, VMware, Hyper-V, Exchange, Cisco, Fortinet, 3CX
Responsibilities
Lead and manage a national team of Level 2 Engineers, Perform account administration within Active Directory, Windows Server, Microsoft 365, Azure and Intune, Ensure technical issues are resolved within SLAs, Develop procedures and processes for the Helpdesk, Manage staff productivity and performance, Assist with escalated complex technical support requirements
Seniority
Senior, hands-on IC