Manager, Client Onboarding and Implementation
Core
Lead end-to-end onboarding and implementation strategy for veterinary clinics using Vetcove's practice management and procurement platforms.
Role type
Manager, Client Onboarding and Implementation
Builds
Scalable onboarding processes, project management frameworks, and client delivery systems for veterinary organizations.
Domain
Veterinary software / SaaS implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People management, project lifecycle ownership, cross-functional alignment, process scaling, complex workflow migration, executive communication, project management tooling
Preferred skills
Healthcare provider experience, travel to client sites
Technologies
Project management tools
Responsibilities
Lead and develop a team of 5+ Onboarding Specialists; Own implementation strategy from planning to go-live; Serve as escalation point for clinic partnerships; Define team-wide project goals and success metrics; Guide clinics through complex workflow migrations; Build and scale project management processes and tooling; Oversee training and support team troubleshooting.
Seniority
Manager, people leadership