Luxury Concierge - One Steuart Lane
Core
Deliver exceptional 5-star customer service, maintain lobby appearance, and manage access control for a luxury homeowners association.
Role type
Front desk concierge and lobby ambassador
Builds
Luxury residential community amenities
Domain
Real estate / Property management
Deliverable
product features
Required skills
Customer service, access control, phone etiquette, parcel handling, resident relations, knowledge of governing documents
Preferred skills
Hospitality experience, luxury retail experience, fine dining experience, hospitality management education
Technologies
None
Responsibilities
Represent the association and deliver 5-star customer service, maintain lobby and elevator appearance, monitor lobby activity and maintain access control, provide concierge and valet services, answer and direct phone calls, receive and distribute resident parcels, address resident and guest concerns, complete daily activity reports
Seniority
Entry-level, individual contributor