Patient Experience Coordinator
Core
Collect and analyze patient/consumer feedback to drive quality improvements, clinical governance, and service redesign within a large regional health network.
Role type
Senior IC patient experience and quality improvement coordinator
Builds
Actionable insights, dashboards, and reports for clinical governance and executive decision-making
Domain
Healthcare / Quality Improvement / Patient Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, trend identification, stakeholder engagement, conflict resolution, report writing, service redesign, culturally safe care
Preferred skills
Clinical governance expertise, coaching and education delivery, strategic decision support
Technologies
None explicitly stated
Responsibilities
Lead collection and analysis of patient feedback to identify trends and risks; Support consumers and families to navigate services and resolve concerns; Develop reports and dashboards for governance committees; Partner with multidisciplinary teams to build organizational capability in using patient experience data
Seniority
Senior, hands-on IC