Forward Deployed Engineer
Core
Lead end-to-end technical deployment of AI-powered enterprise solutions, acting as the primary technical contact for major accounts from configuration to production and ongoing reliability.
Role type
Senior Forward Deployed Engineer (Client-Facing)
Builds
Production-ready AI integrations, monitoring infrastructure, and backend API connections for enterprise clients.
Domain
Enterprise AI / Customer Service Automation / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Python (backend/APIs), Docker, REST API integrations, enterprise stakeholder management, AI-assisted development, system architecture, observability
Preferred skills
Kubernetes, AI/NLP background, VoIP/SIP/RTP/CCaaS/CPaaS experience, contact center technology experience
Technologies
Python, Docker, Kubernetes, SIP/RTP, REST APIs, monitoring/observability tooling
Responsibilities
Lead full deployment lifecycle for enterprise integrations, serve as primary technical contact for client portfolio, build and maintain monitoring infrastructure, own backend and API integrations, translate client requirements into scalable solutions, drive data-informed deployment optimization
Seniority
Mid-Senior, hands-on IC with client ownership
