Concierge Supervisor
Core
Leads and supports the Concierge team in delivering exceptional, personalized service experiences for hotel guests, overseeing daily operations of the Concierge Desk.
Role type
Supervisory IC concierge supervisor
Builds
Personalized guest experiences including local recommendations, travel arrangements, and seamless service
Domain
Luxury hospitality
Deliverable
product features
Required skills
Supervisory leadership, coaching and team development, local knowledge of attractions and dining, guest relations management, problem-solving, organizational skills
Preferred skills
Experience in luxury hospitality, ability to handle multiple priorities
Responsibilities
Supervise day-to-day operations of the Concierge Desk, lead and coach the Concierge team, assist guests with reservations and arrangements, build relationships with local businesses, resolve guest concerns, collaborate with other hotel departments, monitor service standards, support team training
Seniority
Mid-level supervisor, hands-on IC