Head of Operations
Core
Lead daily operations for sea and air freight imports and exports, ensuring smooth workflow allocation, high service standards, and rapid resolution of operational issues.
Role type
Senior operations leader (freight forwarding)
Builds
End-to-end operational execution for import/export shipments
Domain
Logistics / Freight Forwarding
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Sea and air freight operations, import/export management, CargoWise One, team leadership and mentoring, process improvement, stakeholder management, Australian compliance knowledge, customs clearance coordination, offshore team management
Preferred skills
Offshore/shared service team management, customs brokerage collaboration, CargoWise automation projects, AI/automation adoption in logistics
Technologies
CargoWise One
Responsibilities
Oversee end-to-end operational execution for all import/export shipments across sea and air; Allocate daily workflow to operators balancing capacity and deadlines; Lead, coach, and mentor approximately 8 onshore operations staff; Act as first escalation point for operational exceptions and service issues; Implement improved SOPs, workflows, and quality controls; Provide operational oversight and guidance to the offshore Manila team
Seniority
Senior, hands-on IC