Service Coordinator
Core
Coordinate day-to-day activities of Field Service technicians, manage work scheduling, and ensure exceptional customer experience for Cat® heavy equipment products.
Role type
Service Coordinator (Field Service Operations)
Builds
Field service operations for Caterpillar (Cat®) heavy equipment
Domain
Construction, Resources, Mining, Marine, Power Systems
Required skills
Service coordination, Scheduling, Work in progress (WIP) management, Repair estimate preparation, Job costing, Invoicing, Labour allocation monitoring, Procurement coordination, ERP systems proficiency, Microsoft Office
Preferred skills
Caterpillar or mining industry systems experience, Mining industry domain knowledge
Responsibilities
Manage work in progress and forecasting, Support repair estimate preparation, Coordinate job segment completion, Process external procurement activities, Ensure accurate job costing and invoicing, Monitor labour allocation and time coding, Manage rework and goodwill requests, Oversee job quality and efficiency