Customer Solutions Consultant
Hybrid
Core
Support customers with insurance service needs via inbound calls, handling queries, reordering, payments, and policy updates.
Role type
Customer Solutions Consultant (Contact Centre)
Builds
Insurance service support for members
Domain
Insurance / Health / Financial Services
Deliverable
client delivery
Required skills
High-volume call handling, empathy, explaining complex information simply, CRM navigation, resilience
Preferred skills
Salesforce experience, Private Health Insurance experience
Responsibilities
Handle inbound calls for rate reviews, reordering, payments, and policy premiums; address general insurance questions; triage and transfer calls with empathy.
Seniority
Entry-level / Junior