Customer & Operations Analyst
Core
Deliver customer-focused operational insights, performance reporting, and service improvement initiatives for Sydney Metro by analyzing complex datasets to support informed decision-making.
Role type
Customer & Operations Analyst
Builds
Reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organization.
Domain
Public transport operations and customer behavior
Deliverable
dashboards & analysis
Required skills
Data analysis, customer insights, operational performance analysis, trend identification, risk assessment, evidence-based analysis, data visualization, reporting tool proficiency
Preferred skills
PowerBI, stakeholder engagement, process improvement
Responsibilities
Analyze customer, operational, performance, and feedback data to identify trends, issues, and opportunities; develop and maintain reporting and dashboards; contribute to the development and review of customer operational requirements and processes.
Seniority
Mid-level, hands-on IC
