Customer Service Specialist
Based in New Zealand
Core
Central link between customers, technicians, and workshop team ensuring efficient communications and smooth scheduling.
Role type
Customer Service Specialist (Automotive)
Builds
Customer experience and workshop workflow efficiency
Domain
Automotive / Calibration & EV solutions
Deliverable
dashboards & analysis
Required skills
Customer service, scheduling, data entry, Microsoft Office, problem-solving, multi-tasking
Responsibilities
Managing customer enquiries, bookings and quotes; Coordinating technician schedules; Providing clear and timely job updates; Supporting Site Managers with workflow planning; Maintaining accurate data and administrative records