IT Support Officer
Core
Provide Level 1 and Level 2 technical support for desktop, laptop, software, peripheral, and mobile device issues within a government ICT Service Delivery team.
Role type
Level 1 & 2 IT Support Officer
Builds
Stable and secure desktop environment and enterprise technology services for internal users
Domain
Government / IT Service Management (ITIL)
Required skills
Windows desktop support, hardware troubleshooting, ITIL best practices, user account administration, remote access (VPN), networking fundamentals, MDM platforms (Intune), Azure Virtual Desktop
Preferred skills
Mobile Device Management (MDM), video conferencing systems, smart meeting rooms, business continuity planning
Technologies
Windows, Intune, Azure Virtual Desktop, VPN, Service Desk tools
Responsibilities
Diagnose and resolve incidents and service requests, install and configure end-user devices, administer user accounts and email access, maintain IT asset and software licensing records, document technical procedures, escalate complex issues
Seniority
Mid-level, hands-on IC
