AI Support Engineer, Government - Washington, D.C.
Core
Resolve complex technical issues for public sector customers and U.S. Government agencies, translating security and compliance needs into actionable steps while building scalable support systems.
Role type
Senior Support Engineer (Government/Public Sector)
Builds
Scalable support operations, automated internal tooling, and agentic improvements to customer experience workflows.
Domain
Artificial Intelligence / Public Sector / Government Compliance
Deliverable
client delivery
Required skills
Expert SaaS troubleshooting, scripting and automation (Python), root cause analysis, cross-functional partnership, process improvement, stakeholder management for government clients
Preferred skills
Experience with emerging AI tools (Codex, ChatGPT, OpenAI API), background in tech startups, ability to work in ambiguity
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex issues for U.S. Government agencies and FedRAMP-compliant teams, partner with engineering to resolve novel technical problems, use scripting to automate recurring processes, create approaches to scale support solutions, provide on-call coverage
Seniority
Senior, hands-on IC with 8+ years experience