Customer Banking Specialist - Melbourne CBD Area - Part Time & Full Time
Core
Frontline retail banking role delivering seamless banking experiences to personal and small business customers across Melbourne CBD and inner suburbs branches.
Role type
Retail Banking Specialist (IC)
Builds
Personal and small business banking products and services
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, financial product knowledge, credit application support, in-branch technology demonstration, problem solving, risk compliance
Preferred skills
Experience in Financial Services, Retail, or Hospitality, ability to articulate financial concepts, holistic solution design
Technologies
In-branch technology, digital banking solutions
Responsibilities
Conduct in-depth customer conversations regarding Home Loans, Business Banking, and Financial Advice; Support customers with enquiries, account maintenance, and credit product applications; Demonstrate in-branch technology and digital banking solutions; Solve customer problems while adhering to risk culture and procedures
Seniority
Individual Contributor, entry to mid-level