Customer Service Director
Core
Manage the Product Support business for lifting equipment, driving revenue through parts sales, service contracts, and training while ensuring operational profitability and safety compliance.
Role type
Director of Product Support / Parts and Service Operations
Builds
Revenue-generating service programs, maintenance contracts, and training initiatives for cranes and heavy equipment
Domain
Industrial machinery / Lifting equipment / Heavy equipment service
Required skills
P&L management, strategic business planning, sales and marketing, team leadership, customer relationship management, safety compliance, technical troubleshooting analysis, inventory management, budgeting
Preferred skills
Engineering degree, mechanical/hydraulic/electronic circuitry knowledge, remote area travel, coaching staff
Technologies
N/A
Responsibilities
Generate parts sales and billable service hours via on-site technical assistance and maintenance contracts; Implement training programs for distributors on product commissioning and repair; Oversee the Product Support team to analyze and troubleshoot complex crane problems; Consult and submit management reports on order intake, billing, business plan results, and inventory; Coordinate with colleagues on safety processes and investigate accidents to implement safety changes; Analyze technical problem reports to identify trends and recommend design or process modifications.
Seniority
Director, P&L responsibility