Port Service Remote Support Engineer - Savannah, GA
Core
Provide direct technical support, troubleshooting, and training for crane equipment to customers and field service personnel.
Role type
Senior IC Port Service Remote Support Engineer
Builds
Technical solutions, corrective actions, and training programs for crane operations
Domain
Material handling / Cranes / Industrial equipment
Deliverable
client delivery
Required skills
Troubleshooting, PLC programming, training delivery, problem analysis, cross-functional collaboration, documentation, safety standards knowledge, parts quoting, process improvement
Preferred skills
Knowledge of Konecranes equipment, Siemens PLC, Konecranes Inverters
Technologies
Siemens PLC, Konecranes Inverters, Excel, Word
Responsibilities
Troubleshoot mechanical, electrical, and hydraulic problems; analyze call logs for trends; provide phone and email support; quote parts and services; develop training programs; recommend process and product improvements
Seniority
Mid-Senior, hands-on IC