Field Operations Manager
Core
Direct all aspects of operations for a service business in a specified location or territory, ensuring profitable growth and customer experience.
Role type
Field Operations Manager
Builds
Service calls, inspections, and repairs for industrial equipment (specifically cranes)
Domain
Industrial equipment maintenance and service
Required skills
Leadership, people management, mechanical and electrical principles understanding, written and verbal communication, PC skills, driving record maintenance
Preferred skills
Prior experience with cranes and industrial service, university or technologist degree in relevant field
Technologies
MM4, WP
Responsibilities
Oversee safety policies and program execution; supervise daily operations and field operatives; plan and manage field labor hours; review margin and manage WIP performance; support inspection and repair schedules; resolve customer complaints; collect warranty information and authorize work; assist in establishing training needs; oversee larger repairs and projects; review and approve technicians' time; monitor company equipment and assets; oversee invoicing and credit control; handle miscellaneous branch activities.
Seniority
Manager level, 3+ years experience