SAP Senior Delivery Manager
Core
Lead and govern SAP Application Management Services, ensuring operational excellence in incident management, service delivery, and continuous improvement for a large-scale energy industry client.
Role type
Senior IC SAP Service Delivery Manager
Builds
SAP support operations, service performance, and business value realization
Domain
Energy industry + SAP ecosystem
Required skills
SAP functional or technical expertise, SAP certifications, ITIL processes (Incident, Problem, Change Management), stakeholder management, leadership, multi-vendor delivery management, resource utilization, process optimization, change management, release coordination, strategic growth planning
Preferred skills
PMP certification, Master's degree, experience in SAP upgrades/migrations/patching, thought leadership, proposal development
Technologies
SAP ecosystem, ITIL
Responsibilities
Manage daily BAU support operations including incident, problem, and change management; ensure adherence to SLAs and KPIs; coordinate between client, offshore teams, and vendors; lead governance reviews and performance reporting; manage team performance and mentoring; drive process improvements and knowledge management; facilitate change management and release coordination; connect with senior stakeholders to drive new business opportunities; evaluate enterprise systems and provide strategic recommendations.
Seniority
Senior, hands-on IC with strategic oversight
