Customer Insights and Engagement Coordinator
Core
Coordinate national tenant engagement initiatives, feedback programs, and communications to improve services for people experiencing homelessness.
Role type
Customer Insights and Engagement Coordinator
Builds
Tenant feedback programs, engagement campaigns, and service improvement recommendations
Domain
Non-profit housing / Community services
Deliverable
dashboards & analysis | product features
Required skills
Tenant engagement coordination, survey design and analysis, multi-channel communications, stakeholder relationship building, content creation, national travel
Preferred skills
Marketing or Communications degree, social media campaign management, Microsoft Office proficiency
Responsibilities
Lead tenant feedback and insights programs, develop and deliver tenant communications, manage the Tenant Voice Framework, create reporting materials, build stakeholder relationships
Seniority
Mid-level, hands-on IC
