Customer Experience Manager - Dan Murphy's Cannington
Core
Lead store team to deliver world-class customer experiences, drive loyalty, and contribute to revenue growth through tailored in-store experiences and merchandising.
Role type
Senior IC retail operations manager (customer experience)
Builds
In-store customer experiences and merchandising
Domain
Retail (liquor and general merchandise)
Deliverable
product features
Required skills
Team leadership, coaching and mentoring, community engagement, decision-making in fast-paced environments, authentic communication
Preferred skills
Entrepreneurial spirit, passion for people development, forward-thinking approach
Responsibilities
Motivate and lead team to deliver customer experience, deliver regular coaching and mentoring, create inclusive team culture, utilize customer feedback in decision making
Seniority
Senior, hands-on IC
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