APS6 Service Designer
Core
Design end-to-end digital services for criminal intelligence systems using human-centred design methods to meet the needs of intelligence practitioners and partner agencies.
Role type
Service Design Analyst
Builds
Digital services for criminal intelligence systems
Domain
Public sector / Criminal Intelligence / Human-Centred Design
Deliverable
production ML models | product features | dashboards & analysis
Required skills
User research, Service blueprinting, Journey mapping, Usability testing, Persona development, Requirements translation, Agile delivery, Accessibility compliance, Data visualization, ITIL
Preferred skills
CBAP or IIBA certification, Experience with analytics platforms and BI tools, Knowledge of Australian digital service standards
Technologies
Visio, Figma, Miro
Responsibilities
Plan and facilitate user research activities with intelligence practitioners and police; Synthesize research into personas, empathy maps, and insight reports; Create journey maps and service blueprints linking user experiences with intelligence processes; Translate blueprints into requirements for delivery teams; Co-design and prototype service concepts; Conduct heuristic evaluations and usability testing; Define and measure service quality KPIs and accessibility compliance.
Seniority
Mid-level, hands-on IC