Customer Support Officer
Core
Provide operational and administrative support for retail compliance activities, maintain accurate records, and assist with regulatory audits for a natural gas and electricity retailer.
Role type
Customer Support Officer (Compliance & Operations)
Builds
Compliance documentation and regulatory reporting for retail operations
Domain
Energy (Natural Gas & Electricity Retail)
Deliverable
dashboards & analysis
Required skills
Regulatory interpretation, record-keeping, Microsoft Office, complex problem solving, internal process review
Preferred skills
Experience in highly regulated environments, customer service, planning and organization
Responsibilities
Maintain accurate compliance records and collate information for regulatory reporting, Assist with preparing evidence and documentation for regulatory audits, Support monitoring of compliance obligations including hardship and life support customers, Assist with internal reviews of systems to identify compliance gaps, Provide operational support and act as back-up for Retail Operations team members