Claims Consultant - Retail Income Protection Claims
Core
Proactively manage a portfolio of complex Retail Income Protection claims, ensuring assessment and management align with policy terms, claims procedures, and regulatory requirements.
Role type
Claims Consultant (Retail Income Protection)
Builds
Claims decisions and customer support outcomes for claimants, advisers, trustees, and fund administrators.
Domain
Life Insurance / Claims Management
Deliverable
client delivery
Required skills
Case management, analytical problem-solving, attention to detail, regulatory compliance knowledge, stakeholder engagement
Preferred skills
Experience with Total and Permanent Disability (TPD) or Group Insurance claims, coaching and development mindset
Technologies
None stated
Responsibilities
Manage a portfolio of complex, high-value Income Protection claims; deliver exceptional customer experience for claimants and stakeholders; maintain regular communication and manage expectations; support positive health and claim outcomes; balance customer outcomes with commercial objectives.
Seniority
Junior to Mid-level, hands-on IC