Marketing and Customer Support Coordinator
Core
Administrative and operational coordination for marketing activities, customer onboarding/offboarding, CRM management, and support for new product rollouts.
Role type
Marketing and Customer Support Coordinator
Builds
Marketing materials, CRM data integrity, customer support workflows, and product rollout documentation
Domain
PropTech / Real Estate Data
Deliverable
product features | dashboards & analysis | client delivery
Required skills
CRM management, marketing coordination, customer support triage, data reconciliation, documentation preparation, meeting coordination, SEO/social media understanding, CMS/EDM platform usage
Preferred skills
Salesforce experience, tertiary qualifications in Marketing/Business/Commerce, experience with testing and technical processes
Responsibilities
Maintain marketing plans and track activity performance; prepare and publish marketing materials; manage customer onboarding/offboarding; triage and resolve support requests; reconcile invoices against CRM; coordinate client meetings and demo bookings; prepare sales reports and presentations; support testing and rollout of new product features
Seniority
Individual Contributor, generalist support role
