Team Lead - Infrastructure Services
Core
Provide technical leadership, support, and day-to-day management of an Infrastructure team delivering operational and project-based services to government and non-government sectors.
Role type
Senior IC Infrastructure Team Lead
Builds
Operational and project-based services for enterprise clients
Domain
IT Infrastructure / Technical Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical leadership, hardware diagnostics and troubleshooting, fault-finding methodologies, problem resolution, team management, incident escalation, service description development, process improvement identification, resourcing management, performance and KPI management, leave and timesheet approval, on-call rostering
Preferred skills
Mentorship, customer-first mindset, analytical skills, time management
Technologies
Windows servers, Unix/Linux servers, Databases, Exchange, Active Directory, Microsoft server products, Storage, Backup architecture
Responsibilities
Lead the technical team and manage/escalate major incidents; Support service owners in developing and maintaining service descriptions and project SOWs; Identify and escalate opportunities for improvement; Participate in process forums; Provide technical leadership and guidance on fault-finding and problem resolution; Manage day-to-day resourcing for direct reports including performance, KPIs, leave, timesheets, and on-call rostering
Seniority
Senior, hands-on IC with management responsibilities
