Express Claims Coordinator
Core
Managing residential insurance claims through assessment and pre-construction stages, acting as a key point of contact for customers, insurers, and trades.
Role type
Claims Coordinator
Builds
Residential insurance repair solutions
Domain
Insurance / Property Restoration
Deliverable
client delivery
Required skills
Claims coordination, stakeholder liaison, appointment scheduling, record keeping, emergency response, system navigation, Microsoft Office proficiency, driving
Preferred skills
Insurance or construction industry experience, customer service background, problem-solving
Responsibilities
Managing residential insurance claims throughout the assessment and pre-construction life cycle, Coordinating assessment bookings and claim-related activities, Providing customers with regular updates and responding to enquiries, Liaising with insurers, trades, and internal teams, Coordinating emergency make-safe works and urgent claim requirements, Maintaining accurate claim records and documentation, Monitoring claim progress and following up on outstanding actions, Applying insurer requirements and policies, Escalating complex matters and customer concerns, Supporting team KPIs through stakeholder engagement