Membership & Ticketing Operations Lead
Core
Manage end-to-end operations for membership fulfillment, renewal campaigns, and ticketing programs to deliver a seamless fan experience for the Hawthorn Football Club.
Role type
Senior Operations Lead (Membership & Ticketing)
Builds
Membership fulfillment services, annual renewal campaigns, and match-day ticketing programs
Domain
Sports management / Event operations
Deliverable
product features
Required skills
Team leadership, CRM platform management, database administration, vendor relationship management, campaign strategy, operational workflow optimization
Preferred skills
Experience in elite sports environments, stadium execution management, Archtics system expertise
Technologies
Archtics, CRM platforms, Microsoft Office suite
Responsibilities
Manage day-to-day membership operations and drive strategic initiatives; Lead annual membership renewal campaigns including database builds and segmentation; Oversee membership fulfillment and budget compliance; Manage ticketing programs across AFL and AFLW fixtures; Continuously improve operational workflows and CRM processes
Seniority
Senior, hands-on IC with team management