IT Helpdesk Support Officer | Minto, South - West Sydney
Core
Provide first and second-level IT support for internal customers on hardware, software, and network systems at the head office.
Role type
IT Helpdesk Support Officer
Builds
Internal IT infrastructure including desktops, laptops, printers, telephony, and network/security devices
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Windows Server, Windows 11, Microsoft Teams, Active Directory, Office 365, Remote Desktop, TCP/IP, Mobile Device Management, Printer Hardware, Technical Documentation
Preferred skills
Cisco networking, Hyper-V, IP Telephony, Windows Desktop Deployment, Microsoft Azure, Intune, Entra
Responsibilities
Answer incoming calls and monitor support queues; Triage and troubleshoot support requests; Escalate faults to third-level engineers; Log and close tickets in Zendesk; Perform user account management; Install and maintain operating systems and software; Assist with IT procurement and asset management; Write technical documentation and guides.
