Service Manager
Core
Senior technical administrator coordinating daily field service operations for a team of mobile technicians repairing and maintaining industrial lifting equipment.
Role type
Senior IC service operations coordinator
Builds
Efficient field service dispatch and maintenance schedules for industrial hoists
Domain
Industrial manufacturing / Field service management
Required skills
Field service coordination, technician dispatch, job scheduling, work allocation, warranty claims processing, service quoting, KPI reporting, WHS compliance documentation, CRM and job management software proficiency
Preferred skills
Knowledge of hoists or lifting equipment, workshop environment experience, problem-solving under pressure
Responsibilities
Coordinating daily field service operations including technician dispatch and job scheduling, acting as central contact between technicians and customers, overseeing warranty claims, preparing service quotes, reporting on team KPIs and job completion rates, maintaining WHS documentation, acting as escalation point for complex customer issues
Seniority
Senior, hands-on IC