Process Improvement Specialist/Manager
Core
Lead process improvement initiatives to strengthen operational efficiency and service delivery in a public-sector environment.
Role type
Process Improvement Manager (IC) (via careerplan.io/jobs/b070da6b-9c75-4005-9437-725e302f6d58-process-improvement-specialistmanager-at-jobgether)
Builds
Scalable workflows, standard operating procedures, and performance dashboards for mission-critical operations
Domain
Public sector / Operations Management
Required skills
Process analysis, Change management, Performance measurement, Cross-functional collaboration, Lean methodologies, Six Sigma, Kaizen, Process documentation, KPI monitoring, Federal regulations compliance
Preferred skills
Lean Six Sigma Green Belt certification, Process modeling tools (Visio, Lucidchart, ARIS), Digital transformation experience
Technologies
Visio, Lucidchart, ARIS
Responsibilities
Analyze current-state operations and design future-state workflows; Facilitate collaboration across program managers, analysts, IT, and field staff; Apply Lean, Six Sigma, and Kaizen methodologies; Develop process documentation and performance dashboards; Support change management and stakeholder training; Monitor process performance via KPIs and data analysis; Mentor teams on improvement practices
Seniority
Mid-Senior, hands-on IC