Local Host
Core
On-site host providing guest services, local area recommendations, and emergency response at an apartment-style hotel in Canberra.
Role type
Front-line hospitality host
Builds
Guest experiences and operational support for Punthill Narrabundah
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest service, local area knowledge, complaint resolution, emergency response, team collaboration, independent work
Responsibilities
Provide high-level guest services at all touchpoints, resolve complaints creatively, act as a local connection for guests, respond to emergency situations, identify opportunities to increase guest numbers, support hotel operations to brand standards
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