Operations Support Lead
Core
Oversee end-to-end delivery of national soft services (cleaning, waste, pest control, grounds maintenance) for an aviation portfolio, managing vendor performance and contractual obligations.
Role type
Senior Operations Support Lead (Facilities Management)
Builds
National soft services delivery for aviation clients
Domain
Aviation / Integrated Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Soft services portfolio management, vendor performance management, budget and P&L responsibility, site audit and inspection, incident investigation, sustainability initiative coordination, commercial acumen, data analysis, stakeholder engagement
Preferred skills
Multi-site portfolio management, aviation environment experience, WHS management, waste stream development
Technologies
Advanced computer proficiency tools
Responsibilities
Manage national cleaning and waste provider performance, ensure contractual KPIs are met, schedule routine soft service activities, manage national soft services budget, conduct site audits and inspections, coordinate contractor training and vetting, complete incident reports and investigations, propose monthly innovations for efficiency and sustainability
Seniority
Senior, hands-on IC with national scope