IT Team Lead
Core
Lead day-to-day IT service delivery across the APAC region, managing a distributed team and handling complex technical escalations.
Role type
Senior IT Team Lead (Service Delivery & Infrastructure)
Builds
Reliable and secure technology services for global operations across APAC
Domain
IT Service Management, Microsoft Infrastructure, Network Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Distributed team leadership, ITIL service management, Microsoft 365 administration, Active Directory management, Network administration (LAN/WAN, switches, routers, firewalls), Backup and recovery, Disaster recovery planning, Supplier management, Incident management, User lifecycle management
Preferred skills
APAC languages, Emerging technologies adoption
Technologies
Microsoft 365, Windows Server, Active Directory, Citrix, EDR, Intrusion detection systems
Responsibilities
Lead and support a distributed IT team including performance reviews and coaching; Prioritize incidents, service requests, and project activities; Own the regional service desk queue and SLA performance; Coordinate major incidents and post-incident reviews; Provide hands-on second- and third-line technical support for servers, endpoints, and security solutions; Manage user lifecycle processes and privileged access controls; Coordinate regional suppliers and third-party support partners; Support audits, data protection, and disaster recovery requirements.
Seniority
Senior, hands-on IC with people leadership