Intake Practitioner
Core
First point of contact for walk-in, phone, and third-party enquiries for homeless individuals, conducting screening, triage, and risk assessments to facilitate referrals to case management and accommodation services.
Role type
Intake Practitioner (Human Services)
Builds
Intake and assessment processes, interim support, and access to daily practical drop-in services (breakfast, lunch, shower, laundry, phone, computer).
Domain
Social Services / Homelessness Support
Deliverable
client delivery
Required skills
Screening and triage, risk assessment, data capture, client management, de-escalation, conflict resolution, cultural competence, IT proficiency (Microsoft Office).
Preferred skills
Tertiary qualification in human services, experience in community services sector.
Technologies
SHIP, QHIP, Microsoft Office (Word, Excel, Outlook).
Responsibilities
Manage and respond to all client enquiries via phone, email, and walk-in; conduct screening, triage, and risk assessments; capture data on internal systems; provide interim support until case worker allocation; coordinate access to drop-in facilities; work with Regional Manager and Service Leaders to assess potential risks including child protection issues.
Seniority
Entry to Mid-level, autonomous setting