Automotive Customer Service Representative
Core
Provide expert advice, identify correct automotive parts, process sales, and build customer relationships for trade and retail clients.
Role type
Automotive Customer Service Representative / Parts Interpreter
Builds
Automotive parts solutions and sales transactions for trade and retail customers
Domain
Automotive aftermarket supply chain
Deliverable
product features
Required skills
Automotive parts knowledge, customer service, parts catalog navigation, sales processing, problem-solving, communication
Preferred skills
Trade sales experience, call centre experience, KPI management, upselling/cross-selling
Technologies
Automotive catalogues, databases, parts portals, business systems
Responsibilities
Provide prompt support for customer enquiries via phone, email and digital channels; Interpret automotive parts requirements and recommend appropriate products; Use catalogues and databases to source parts; Process sales and transactions; Build and maintain customer relationships; Resolve enquiries and identify cost-effective solutions; Record interactions and escalate issues; Support sales campaigns and identify upselling opportunities; Maintain up-to-date knowledge of automotive products.
