Fastpath Onboarding Manager
Core
Own the customer journey post-sale for Fastpath Assure, guiding new customers through implementation, configuration, training, and adoption to transition them into ongoing Customer Success.
Role type
Customer Onboarding Manager (SaaS Security)
Builds
Implementation plans, risk rulesets, workflows, and audit-ready reporting for GRC objectives.
Domain
Cybersecurity / Identity Governance and Administration (IGA) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer onboarding, project management, GRC concepts (SoD, access certifications, ITGC), cross-functional partnership, stakeholder communication, implementation risk management, process improvement
Preferred skills
Experience with Fastpath Assure or similar tools (SailPoint, Saviynt, Pathlock), familiarity with ERP applications (Dynamics 365, Oracle, SAP, NetSuite, Sage Intacct, Workday), PMP/CAPM certification
Technologies
Fastpath Assure, Microsoft Dynamics 365, Oracle, SAP, NetSuite, Sage Intacct, Workday, SailPoint, Saviynt, Pathlock
Responsibilities
Manage multiple customer onboarding projects from handoff to go-live; Lead kickoff meetings, check-ins, and training sessions; Develop onboarding plans based on compliance objectives; Serve as primary customer contact for expectations and timelines; Partner with Sales, CS, and Engineering for smooth handoffs; Identify and resolve implementation risks; Educate customers on platform functionality; Track onboarding metrics; Advocate for customer needs to improve product/processes; Facilitate transition to long-term Customer Success.
Seniority
Mid-level, hands-on IC