ICT System and Field Technician (Part-Time Role)
Core
Part-time ICT System and Field Technician providing Level 1 incident management, hardware maintenance, and system support for client networks.
Role type
Junior ICT System and Field Technician
Builds
Client network infrastructure, hardware configurations, and support services
Domain
IT Services / Network Administration
Deliverable
client delivery
Required skills
Level 1 incident management, hardware diagnostics and maintenance, user account administration, backup and restoration management, system upgrades and configuration, security policy implementation, Microsoft technologies support (Windows Server, Exchange, SQL, SharePoint), virtual environment support (VMWare, Hyper-V), network connectivity support (WAN/LAN, routers, firewalls), ticketing system management (ConnectWise)
Preferred skills
Business awareness, documentation creation, professional organization membership
Technologies
ConnectWise, Windows Server, Exchange, SQL, SharePoint, VMWare, Hyper-V, WAN, LAN, routers, firewalls
Responsibilities
Monitor and resolve Level 1 issues and SLAs, perform hardware diagnostics and liaise with vendors, maintain user accounts on network servers, implement and monitor automated backup strategies, install and configure hardware and software, provide onsite and remote technical support, track problems and prevent recurrence, enter service tickets and time in ConnectWise
Seniority
Junior, hands-on IC
