Dispatch and Customer Service Officer
Core
Coordinate logistics operations by liaising with transport companies and customers for pick-up and delivery, managing dispatch reports, and resolving delivery issues.
Role type
Dispatch and Customer Service Officer
Builds
Logistics and distribution services for clients
Domain
Warehousing and transportation
Deliverable
client delivery
Required skills
Dispatching, liaising with transport companies, updating delivery status, preparing orders, investigating delivery issues, reviewing internal systems
Preferred skills
None stated
Technologies
None stated
Responsibilities
Liaise with transport companies and customers for pick-up and delivery of goods, Update customers on expected ETAs and delays, Send proof of delivery to the customer, Work with the warehouse team to prepare orders for dispatch, Update back order and dispatch reports, Investigate delivery issues and customer claims on short deliveries or damaged stock
Seniority
Entry to Mid-level, hands-on operational role