Customer Service Representative
Core
Handle customer inquiries, support sales operations, and coordinate product delivery estimates for industrial packaging solutions.
Role type
Customer Service Representative (Sales Support)
Builds
Industrial packaging solutions for mining, infrastructure, defence, logistics, aerospace, and manufacturing sectors
Domain
Industrial Packaging
Deliverable
client delivery
Required skills
Customer service, sales support, quote preparation, ERP system usage, Microsoft Office, internal coordination
Preferred skills
Proven performance track record, relationship building with stakeholders
Responsibilities
Answering phone calls and emails from clients, addressing customer issues, providing delivery time estimates, preparing quotes, placing sales orders, entering details into ERP system, coordinating with internal departments for sales and delivery confirmation