Spécialiste Support Comptable (Télétravail complet possible depuis Boulogne-sur-Mer)
Core
Act as a business and platform expert for the accounting and financial management software, serving entrepreneurs and accounting firms to resolve issues and facilitate data migration.
Role type
Senior IC accounting support specialist
Builds
Pennylane, a financial management software for SMEs and accounting firms
Domain
FinTech / Accounting / Financial Management
Deliverable
client delivery
Required skills
Accounting principles, problem-solving, data migration, stakeholder management, product feedback
Preferred skills
Direct experience with business leaders, knowledge of Pennylane tool, English proficiency
Technologies
Pennylane
Responsibilities
Receive and qualify accounting-related support requests, provide solutions or escalate to technical teams, assist clients in data integration and migration, create and update customer support documentation, share field experience with colleagues, relay customer feedback to product teams
Seniority
Mid-level, hands-on IC