Claims Consultant - Retail Income Protection Claims
Core
Proactively manage a portfolio of complex Retail Income Protection claims, ensuring assessment and management align with policy terms, claims procedures, and regulatory requirements.
Role type
Claims Consultant (Life Insurance)
Builds
Claims decisions and customer support for Income Protection policies
Domain
Life Insurance / Claims Management
Deliverable
client delivery
Required skills
Case management, analytical problem-solving, regulatory compliance knowledge, stakeholder engagement, claim decision-making
Preferred skills
Experience with Total and Permanent Disability (TPD) or Group Insurance claims
Responsibilities
Manage a portfolio of complex, high-value Income Protection claims; maintain regular communication with claimants, advisers, trustees, and fund administrators; support positive health and claim outcomes; balance customer outcomes with commercial objectives.
Seniority
Mid-level, hands-on IC