Back Office Payments Officer
Core
Process daily client payment transactions (funds in/out), coordinate with internal teams and banks, and monitor activity for accuracy and irregularities.
Role type
Back Office Payments Officer
Builds
Payment processing workflows and reconciliation for a global trading platform
Domain
Fintech / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Payment transaction processing, AML compliance review, bank/provider communication, reconciliation, multitasking, shift-based scheduling
Preferred skills
Zendesk proficiency, prior financial institution experience
Technologies
Zendesk
Responsibilities
Process daily client payment transactions (funds in/out) accurately and within established timeframes; Coordinate with internal teams (AML, Compliance, Customer Support, Sales, Accounting and Reconciliation) to support all payment and back-office related tasks; Communicate effectively with the company's banks and payment providers to resolve payment or reconciliation issues; Monitor payment activity to ensure accuracy, detect irregularities, and escalate any unusual transactions when required
Seniority
Individual Contributor